Destination marketing and management: Theories and applications.
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View ArticleEstimating the Effect of Racino Restaurant Sales on Slot Wagering Volume
AbstractPurpose - Estimate the effects of on-site restaurant business volume on slot machine gaming volume at a Midwestern racino property. The results provide management with critical estimates for...
View ArticleRevised Competencies for Private Club Managers
AbstractPurpose - This study was conducted to examine important and frequently used managerial competencies for private club managers. Sandwith’s five competency domain model was applied to private...
View ArticleGender Differences On Job Satisfaction Of The Five-Star Hotel Employees: The...
AbstractPurpose - The purpose of this research is to examine gender differences while controlling for select variables on job satisfaction using data collected from employees in the hospitality...
View ArticleEmotional Intelligence and Emotional Labor Acting Strategies among Hotel...
AbstractPurpose - The study tested the antecedents and consequences of emotional labor (EL) acting strategies in the hotel industry. More specifically, the purpose of this study was to examine the...
View ArticleWork-Family Conflict, Work-Family Facilitation and Job Outcomes in the Korean...
AbstractPurpose - The present study investigates the predictive effect of work-family conflict and work-family facilitation on job satisfaction in the Korean hotel industry. In addition, this study...
View ArticleThe Impact Of Information Security Breach On Hotel Guest Perception Of...
AbstractPurpose - The primary purpose of this study is to investigate the impact of information security breaches on hotel guests’ perceived service quality, satisfaction, likelihood of recommending a...
View ArticleSocial networks and customer involvement in New Service Development (NSD):...
AbstractPurpose - The study uses netnography for investigating the role of customers' contributions in social networks for NSD purposes. Findings suggest ways for managing customers and enhancing their...
View ArticleAligning Strategy to Threat: A Baseline Anti-Terrorism Strategy for Hotels
AbstractPurpose - Although the threat of terrorist attacks is not a new phenomenon for hotels, limited literature exists on measures that hotels can take to prevent them or limit their damage. The...
View ArticleFood Safety Practices and Managers' Perceptions: A Qualitative Study in...
AbstractPurpose - Foodservice managers are responsible for making sure employees follow safe food handling practices so customers do not become ill from unsafe food. Therefore, this study ascertained...
View ArticleThe Role of Perceived Organizational Support on Emotional Labor in the...
AbstractPurpose - The purpose of the present study was to examine whether and how the perceived organizational support (POS) influences emotional labor and the relationship between emotional labor and...
View ArticlePerceptions of organizational politics and hotel employee outcomes: the...
AbstractPurpose - A research model that investigates work engagement as a mediator of the effects of perceptions of organizational politics on affective organizational commitment, extra-role...
View ArticleHospitality operators' understanding of service: A qualitative approach
AbstractPurpose - The purpose of this research was to begin to answer the question; can a person as an employee, an individual or a leader be pre-disposed to deliver service? To answer this question...
View ArticleService quality perceptions and customer loyalty in casinos
AbstractPurpose - Building and maintaining service quality is one means of retaining customers and thus establishing competitive advantage in the casino industry. The current study investigates the...
View ArticleSegmenting Slot Machine Players: A Factor-Cluster Analysis
AbstractPurpose - Slot machines and other machine gaming generate between 65% and 90% of a U.S. casino’s revenue. This article examines the motivations, behaviors, and preferences of slot machine...
View ArticleOn Revenue Management and Last-Minute Booking Dynamics
AbstractPurpose - This study explores booking behavior in an online experiment where the time before the date of stay was controlled for and where action and perceptions were...
View ArticleTEACHING PROFESSIONAL ETHICS IN CULINARY STUDIES
AbstractPurpose - This paper argues for the incorporation of ethics into the coursework of culinary schools, utilizing the value chain analysis as a theoretical framework to explore and confront food...
View ArticleHotel Heat Pump Hot Water Systems : Impact Assessment and Analytic Hierarchy...
AbstractPurpose - Water heating is one of the major energy consuming operations in the lodging sector. The objectives of the current study are to estimate the energy consumed and emission associated...
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